TERMS AND CONDITIONS
Guest signature, in person or electronic, confirms registered guest(s) agreement to all hotel Terms and Conditions:
This property is individually owned and operated. Management reserves the right to refuse service to anyone, at anytime, for any reason, and will not be responsible for accidents or injury to guests or for loss of money, jewelry, valuables of any kind, or any items left behind. PLEASE CHECK YOUR ROOM BEFORE YOU LEAVE.
Cancellation Policy: No penalty up to 48 hours prior to check in. Cancellations up to 24 hours prior to check in: Penalty of first night room charges, taxes and fees. Same day cancellations and no shows: Penalty of 100% of stay.
The registered guest agrees to pay all charges due to damages to the guest room or property in any way, including missing property from the guests rooms, including towels, linens, furniture, fixtures, etc.
State and Local Taxes 17.4%. Taxes charged per night per room.
A Guest Amenity Fee of $49.95 plus taxes per night will be added to every room.
A Reservation Processing fee of 16% of all charges will be added to each stay.
Our hotels have a No Parties Policy. Parties are prohibited in our guest rooms/suites at all times and only registered guests are permitted. Any violation of this policy will be subject to eviction with no refund and/or a Cleaning Fee of a minimum of $100.
There is a non-refundable pet charge of $75.00 plus taxes per pet per stay.
This is a Non-Smoking room. If you smoke inside this room OR if there is a smell of tobacco smoke/any other smoke related product there will be a $250 plus taxes rate increase per night.
There is a lock-out fee of $100 for all lockouts after operating hours.
DISCLAIMER OF WARRANTIES
THE SITE AND SERVICES ARE PROVIDED BY The Chicago Hotel Collection ON AN “AS IS” AND “AS AVAILABLE” BASIS. The Chicago Hotel Collection DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THOSE OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY.
LIMITATION OF LIABILITY
(a) IN NO EVENT SHALL The Chicago Hotel Collection BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE SITE, AND/OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE SITE AND/OR THE SERVICES (FOR ANY CAUSE OF ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF FIFTY UNITED STATES DOLLARS ($50.00) AND THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE ACCRUAL OF THE CLAIM. (c) SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISTICTION TO JURISDICTION.
INDEMNITY TO THE CHICAGO HOTEL COLLECTION
You agree to indemnify, defend, and hold harmless The Chicago Hotel Collection, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of this agreement, or any activity related to your membership (including negligent or wrongful conduct) by you or any other person accessing the site using your account or using any of the services.
FORCE MAJEURE
We shall be relieved of our obligation to perform this agreement to the extent that the performance is prevented by your failure to perform this agreement, fire, weather conditions, industrial dispute, labor, disturbance, or any other cause beyond our reasonable control.
PRIVACY POLICY
You hereby agree that our Privacy Policy is incorporated into this Agreement by reference and shall form part of these conditions.
APPLICABLE LAW
This agreement and any action related thereto will be governed, controlled, and interpreted, and defined by and under the laws of the State of Illinois, without giving effect to any principles that require the application of the law of a different jurisdiction. By using this site or services, you consent to the personal jurisdiction and venue in the State and Federal Courts of Cook County, Illinois. The United Nations Convention on Contracts for the International Sale of Goods shall NOT govern this agreement and is hereby disclaimed.
ARBITRATION; WAIVER OF CLASS ACTION
Any claim or dispute in connection with this agreement shall be resolved in a cost-effective manner through non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and judgment on the award rendered by the arbitrator may be entered in any court or competent jurisdiction. Notwithstanding the foregoing, The Chicago Hotel Collection may seek injunctive or other equitable relief to protect our intellectual property rights in any court of competent jurisdiction.
Arbitration shall proceed solely on an individual basis without the right for any claim or dispute to be arbitrated on a class action basis or bases involving claims brought in a purported representative capacity on behalf of others. The arbitrator’s authority is limited to rendering decisions and awards between you and us alone. Claims may not be joined or consolidated unless agreed to in writing by all parties. No arbitration decision or award will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.
MODIFICATION
This agreement is subject to revision by The Chicago Hotel Collection if we deem any part of the revisions to be material changes, we will notify you in advance by sending you an email to the last email address you provided and by posting notice of the changes on our site. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. This agreement may be updated frequently and you should check the site regularly for any new notices of changes. Your continued use of our site or the service after any change, regardless and/or whether a notification of such change was sent to you directly, will indicate your acceptance and agreement to any amendments or changes to this agreement, the site, or the service.
THIRD PARTY DISPUTES
In the event that you have a dispute with one or more vendors, you release The Chicago Hotel Collection (and its officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind of nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out, or, in any way, connected with such disputes.
Any obvious errors (including errata, typographic errors, mistakes in currency conversions, and fee errors in general) are not binding. In the event of an error, The Chicago Hotel Collection reserves the right to cancel any reservation made and refund the money paid, without any resulting responsibility for The Chicago Hotel Collection.
PROTECTING YOUR INFORMATION
We want you to feel confident about using our website and we are committed to protecting the information we collect. While no website can guarantee safety, we implement commercially reasonable security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your Personal Information on the Site.
All supplied sensitive information (such as credit/debit card information) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card number(s) will not be stored on our servers, unless your reservation type requires us to forward such information to the hotel provider. Any credit/debit card numbers are processed, stored and transferred in a PCI compliant manner. Since no method of electronic processing, storage or transmission is 100% secure, if you have reason to believe that your experience on the Site is no longer secure (such as your account has been compromised), please contact us immediately as detailed below.
Our Site is operated in the United States. If you are located outside the US, your Personal Information will be transferred to the US, a jurisdiction that may not provide an equivalent level of protection as your home jurisdiction. The cross-border transfer to the US is necessary for the conclusion or performance of a transaction that you are requesting, and/or for the establishment, exercise, and defense of legal claims. To the extent permitted by local law, your use of the Site or provision of any Personal Information constitutes your consent to the cross-border transfer of Personal Information and the other activities identified in this privacy policy.
SMS & MMS MESSAGING TERMS OF USE
By using our Site you consent to receive SMS/MMS messages (including by auto-dialers) from us related to our business and the services we provide to you. If you receive an SMS/MMS message from use you may text “HELP” for help and text “STOP” to terminate (i.e., opt-out) of that subscription. Your consent to receive a SMS/MMS message is not a condition of purchase. Third party mobile carriers are not liable for delayed or undelivered messages. Please note message and data rates may apply. SMS/MMS messages are intended to be a reasonable effort communication and represent just one component of Chicago Hotel Collection communication system. SMS/MMS message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic. Third parties can send SMS/MMS messages disguised as alerts from Chicago Hotel Collection and therefore you are urged to independently verify the authenticity of any message that you receive. SMS/MMS message notification from Chicago Hotel Collection will be presented on your mobile device in the same manner as any other SMS/MMS messages. SMS/MMS messages may contain or reference trademarks or other proprietary rights of Chicago Hotel Collection, its affiliates or partners. No license to or right in any such trademarks and other proprietary rights of Chicago Hotel Collection and/or other parties is granted to or conferred upon you. To the maximum extent permitted by law, all information contained in SMS/MMS messages is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the receipt, use, failure of, or inability to use, SMS/MMS messages.